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.msg-avatar{background:#2563eb;color:#fff}#pmchat-widget .msg-col{display:flex;flex-direction:column;gap:2px}#pmchat-widget .msg-name{font-size:11px;color:#6b7280;font-weight:500}#pmchat-widget .msg.user .msg-name{text-align:right}#pmchat-widget .msg-bubble{padding:9px 13px;border-radius:16px;font-size:14px;line-height:1.45}#pmchat-widget .msg.bot .msg-bubble{background:#f3f4f6;color:#111827;border-top-left-radius:4px}#pmchat-widget .msg.agent .msg-bubble{background:#ecfdf5;color:#064e3b;border-top-left-radius:4px;border:1px solid #a7f3d0}#pmchat-widget .msg.user .msg-bubble{background:#2563eb;color:#fff;border-top-right-radius:4px}#pmchat-widget .msg-attachments{display:flex;flex-direction:column;gap:6px;margin-top:4px;max-width:220px}#pmchat-widget .attach-img-wrap{display:block;border-radius:10px;overflow:hidden;line-height:0}#pmchat-widget .attach-img{display:block;max-width:220px;width:100%;border-radius:10px;cursor:pointer;transition:opacity .15s}#pmchat-widget .attach-img:hover{opacity:.88}#pmchat-widget .attach-file{display:flex;align-items:center;gap:8px;border-radius:10px;padding:8px 10px;text-decoration:none;font-size:12px;transition:opacity .15s}#pmchat-widget .msg.bot .attach-file,#pmchat-widget .msg.agent .attach-file{background:#0000000f;color:#111827}#pmchat-widget .msg.user .attach-file{background:#ffffff2e;color:#fff}#pmchat-widget .attach-file:hover{opacity:.82}#pmchat-widget .attach-file-icon{font-size:20px;flex-shrink:0;line-height:1}#pmchat-widget .attach-file-meta{display:flex;flex-direction:column;min-width:0}#pmchat-widget .attach-file-name{font-weight:500;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:160px}#pmchat-widget .attach-file-size{font-size:11px;opacity:.65;margin-top:1px}#pmchat-widget .sys-msg{align-self:center;font-size:12px;color:#6b7280;background:#f9fafb;border:1px solid #e5e7eb;border-radius:20px;padding:4px 12px;animation:pmchat-pop .18s ease}#pmchat-widget .sys-msg.live{background:#ecfdf5;color:#065f46;border-color:#6ee7b7}#pmchat-widget .handoff-btn-wrap{display:flex;padding:2px 0 4px 36px}#pmchat-widget .handoff-btn{background:none;border:1.5px solid #2563eb;color:#2563eb;font-size:13px;font-weight:500;padding:5px 14px;border-radius:20px;cursor:pointer;transition:background .12s,color .12s}#pmchat-widget .handoff-btn:hover{background:#2563eb;color:#fff}#pmchat-widget .typing-indicator{display:flex;gap:8px;align-self:flex-start;max-width:85%}#pmchat-widget .typing-dots{background:#f3f4f6;border-radius:4px 16px 16px;padding:10px 14px;display:flex;gap:4px;align-items:center}#pmchat-widget .typing-dots span{width:6px;height:6px;background:#9ca3af;border-radius:50%;animation:pmchat-bounce 1.2s infinite}#pmchat-widget .typing-dots span:nth-child(2){animation-delay:.2s}#pmchat-widget .typing-dots span:nth-child(3){animation-delay:.4s}@keyframes pmchat-bounce{0%,80%,to{transform:translateY(0)}40%{transform:translateY(-5px)}}.pmchat-attach-preview{display:none;flex-wrap:wrap;gap:6px;padding:8px 12px 0}.pmchat-attach-preview.has-items{display:flex}#pmchat-widget .attach-chip{display:flex;align-items:center;gap:5px;background:#f3f4f6;border:1px solid #e5e7eb;border-radius:8px;padding:4px 6px 4px 4px;max-width:160px}#pmchat-widget .attach-chip.uploading{opacity:.55}#pmchat-widget .attach-chip-thumb{width:26px;height:26px;border-radius:4px;object-fit:cover;flex-shrink:0}#pmchat-widget .attach-chip-icon{width:26px;height:26px;border-radius:4px;background:#e5e7eb;display:flex;align-items:center;justify-content:center;font-size:13px;flex-shrink:0}#pmchat-widget .attach-chip-name{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:11px;color:#374151}#pmchat-widget .attach-chip-remove{background:none;border:none;cursor:pointer;color:#9ca3af;font-size:15px;line-height:1;padding:0 1px;flex-shrink:0}#pmchat-widget .attach-chip-remove:hover{color:#ef4444}#pmchat-widget .pmchat-input-bar{padding:10px 12px;border-top:1px solid #f3f4f6;display:flex;align-items:center;gap:6px;flex-shrink:0}#pmchat-input{flex:1;border:1.5px solid #e5e7eb;border-radius:22px;padding:9px 14px;font-size:14px;color:#111827;outline:none;transition:border-color .15s;background:#fff}#pmchat-input:focus{border-color:#2563eb}#pmchat-input::placeholder{color:#9ca3af}#pmchat-input:disabled{background:#f9fafb;cursor:not-allowed}.pmchat-attach-btn{width:34px;height:34px;border-radius:50%;background:none;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;color:#9ca3af;transition:color .12s}.pmchat-attach-btn:hover:not(:disabled){color:#2563eb}.pmchat-attach-btn:disabled{opacity:.35;cursor:not-allowed}.pmchat-send-btn{width:38px;height:38px;border-radius:50%;background:#2563eb;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:background .12s}.pmchat-send-btn:hover{background:#1d4ed8}.pmchat-send-btn:disabled{background:#93c5fd;cursor:not-allowed}#pmchat-handoff-panel{display:none;flex-direction:column;padding:20px 16px 16px;gap:14px;flex:1;overflow-y:auto}#pmchat-handoff-panel.visible{display:flex}#pmchat-widget .pmchat-handoff-title{font-size:15px;font-weight:600;color:#111827}#pmchat-widget .pmchat-handoff-subtitle{font-size:13px;color:#6b7280;margin-top:2px}#pmchat-widget .pmchat-form-field label{display:block;font-size:13px;font-weight:500;color:#374151;margin-bottom:5px}#pmchat-widget .pmchat-form-field .pmchat-optional{color:#9ca3af;font-weight:400}#pmchat-widget .pmchat-form-field input{width:100%;border:1.5px solid #e5e7eb;border-radius:8px;padding:9px 12px;font-size:14px;color:#111827;outline:none;transition:border-color .15s;background:#fff}#pmchat-widget .pmchat-form-field input:focus{border-color:#2563eb}#pmchat-widget .pmchat-hp{position:absolute;left:-9999px;top:-9999px}#pmchat-handoff-submit{background:#2563eb;color:#fff;border:none;border-radius:8px;padding:11px;font-size:14px;font-weight:600;cursor:pointer;transition:background .12s;margin-top:4px}#pmchat-handoff-submit:hover{background:#1d4ed8}#pmchat-handoff-submit:disabled{background:#93c5fd;cursor:not-allowed}#pmchat-handoff-status{font-size:13px;text-align:center;padding:8px;border-radius:8px;display:none}#pmchat-handoff-status.loading{color:#6b7280;background:#f9fafb;display:block}#pmchat-handoff-status.error{color:#991b1b;background:#fee2e2;display:block}#pmchat-widget .pmchat-sms-opt-in{display:flex;align-items:flex-start;gap:10px;background:#f0fdf4;border:1px solid #bbf7d0;border-radius:8px;padding:10px 12px}#pmchat-widget .pmchat-sms-opt-in input[type=checkbox]{width:16px;height:16px;margin-top:1px;flex-shrink:0;accent-color:#16a34a;cursor:pointer}#pmchat-widget .pmchat-sms-opt-in label{font-size:12px;color:#166534;line-height:1.45;cursor:pointer}